Below are some of the most frequently asked questions:
Q: How do I know when my Scheduled Delivery day is?
A: Check the scheduled day for your location by entering your postcode in the red bar at the top of any page or click here delivery calculator. On the Delivery Info page there is a map roughly showing our delivery catchment area. If you live outside this area, or still need assistance, call our office on 01608 653200.
Q: I live outside your 20 mile radius, can you still deliver to me?
A: Of course. This does attract a small extra cost. To get an accurate quote or arrange a delivery, please call us on 01608 653200.
Q: I want my logs stacking, but it is a long way from the road. Is this a problem?
A: No. We will stack your logs (when delivery takes place within our 20 mile radius) wherever you would like them, providing the area is accessible and clear of other items. Nothing is too much trouble.
Q: Do you offer different length logs?
A: Yes, we always hold a good stock of both 9" and 12" logs.
Q: Can I choose the thickness of my logs?
A: No, because log thickness can vary from load to load. This is determined by the size of the trees that the logs have been cut from. Small trees and branches will tend to be cut into 'rounds' and larger trunks into 'splits'. We are unable to predict or control this variation and you are likely to receive both rounds and splits in your load, but both burn equally as well.
Q: I have a very narrow drive, will your lorry be able to fit?
A: Our fleet consists of Mercedes Sprinter vans. It is rare that we have any accessibility problems, but if you think there will be a problem, please let us know at the time of ordering.
Q: If I book a scheduled delivery, is there any way to know what time it will be delivered?
A: Our drivers do not finalise their routes until the morning of delivery. Please call if you require a rough idea of timings, we can let you know if it would be morning or afternoon. The other option is to book a Priority Delivery where you can choose a time slot on a Friday which we dedicate to timed deliveries.
Q: How does your load size compare to other suppliers?
A: We sell Full, Double and Half Loads. To compare with other suppliers can be tricky - some companies measure in bag size, stack size, volume, weight etc.. We estimate the number of logs in one load (this will always vary due to different sized logs) and use that as our comparison. One full load is roughly equivalent to one large builders tote bag of 1.2m3.
Q: If I book a scheduled delivery, when will my order arrive (this week or the following week)?
A: Deliveries will vary depending on availability. Please search your postcode in the CHECK YOUR NEXT DELIVERY to see the next scheduled delivery date for your area.
Q: Can I arrange a regular delivery of logs (such as every week)?
A: Yes. Call our office on 01608 653200, and we will happily set up a regular delivery for you.
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